Return Window
- • We have a 5-day return policy from the date of receiving your item.
Return Eligibility
- • Item must be in the same condition as received: unworn, unused, and in original packaging.
- • Proof of purchase is required.
- • Sale items are non-refundable.
Size Issues
- • If an item is not the correct size, an exchange will be offered within the first 5 days of purchase.
Return Process
- • Contact mercajewelry@outlook.com to initiate a return.
- • Upon approval, we'll send return shipping instructions.
- • Items sent back without prior request will not be accepted.
Refund Details
- • We'll notify you once your return is received and inspected.
- • Approved refunds will be processed within 48 hours to the original payment method.
Important Notes
- • Sale items and gift cards are not eligible for returns
- • Refund processing times may vary depending on your bank